Privacy policy

Effective Date:  ---

At Signz America, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or place an order with us.

1. What information we collect

We collect the following types of information:

  • Personal information: Name, email address, phone number, business address, shipping address, payment details, business registration documents (where required for B2B signage projects).

  • Order details: Products ordered, designs submitted, preferences and transaction history.

  • Device information: Your IP address, browser type, device data, time zone and cookies that track how you interact with our site.

  • Marketing preferences: Your consent for email or SMS updates and promotional offers.

2. How we collect your information

We collect information when you:

  • Place an order or request a quote

  • Fill out forms on our website

  • Contact us via email, phone or social media

  • Subscribe to newsletters or promotional updates

  • Browse our website (via cookies and similar tracking technologies)

In certain cases, we may receive information from third parties such as payment processors or advertising platforms to process your order or optimise our marketing.

3. Why we collect your information

We use your information to:

  • Process and fulfil orders efficiently

  • Confirm design approvals and production details

  • Provide updates on order status and shipping

  • Respond to your enquiries or requests

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

  • Send marketing updates if you have opted in (you can unsubscribe anytime)

16. Age Restrictions

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe that your child under the age of 16 has provided us with personal information, please contact us immediately at [info@signzamerica.com] for the removal of that information. Upon verification, we will take steps to remove such information from our records.

4. Cookies and tracking technologies

Cookies are small data files stored on your device to enhance your browsing experience. They:

  • Remember your login, preferences and cart contents

  • Help us understand how visitors navigate our site

  • Support advertising and retargeting campaigns

You can manage or disable cookies via your browser settings, though this may affect site functionality.

5. Behavioural advertising

We use your information to deliver personalised ads or marketing communications we believe will be relevant to you. You can opt out of targeted advertising via:

6. Lawful basis for processing

For residents of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent

  • Performance of a contract (e.g. fulfilling an order)

  • Compliance with legal obligations

  • Our legitimate business interests, provided these do not override your rights

7. Retention of data

We retain your personal information for our records unless and until you ask us to delete it. This allows us to comply with legal obligations, resolve disputes and enforce agreements. To request erasure of your information, contact us at [info@signzamerica.com]

8. Automatic decision-making

We do NOT engage in fully automated decision-making that has a legal or significant effect on you.

However, our processor Shopify uses limited automated decision-making to protect against fraud, including:

  • Temporary IP address blacklisting after repeated failed transactions

  • Temporary credit card blacklisting associated with blacklisted IPs

9. Your rights

Depending on your jurisdiction, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Object to or restrict processing of your data

  • Request data portability

To exercise any of these rights, contact us at [info@signzamerica.com]

10. CCPA compliance (for California residents)

Under the California Consumer Privacy Act (CCPA), you have the right to request:

  • The categories and specific pieces of personal information we have collected

  • The categories of sources for that information

  • The business purpose for collecting or selling that information

  • The categories of third parties with whom we share personal information

  • Deletion of your personal information (subject to certain exceptions)

We do not sell your personal information.

11. Do Not Track

Please note that we do not alter our data collection and use practices when we detect a Do Not Track signal from your browser.

12. Data security

We maintain strict security measures to protect your personal information against unauthorised access, disclosure or alteration. Access to your data is limited to authorised staff and is stored securely on protected servers.

13. International transfers

As we use third-party services including Shopify, your data may be processed or stored in countries outside your own. We ensure such transfers comply with data protection laws and use appropriate safeguards to protect your information.

14. Changes to this policy

We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes. Updates will be posted on this page with the revised effective date.

15. Contact us

For any questions, data requests or privacy concerns, please contact us at: [info@signzamerica.com]