Shipping policy

Shipping Origin:

We operate through a centralized Manufacturing Execution System (MES) to ensure optimal turnaround, quality assurance and efficiency. While our primary warehouse is based in the United States, we also have a network of global manufacturing facilities. Your order is crafted at the warehouse with the most available production capacity, which allows us to maintain a consistent turnaround time of 10-12 business days.

Production & Delivery Time:

The production begins within 1-2 business days after the approval and confirmation of details, once your order is confirmed and payment is received. It takes 3-4 business days for crafting and quality assurance of the sign, followed by shipping, which takes additional 5-6 business days. The standard lead time for the business signs is 10-14 business days.

If you need the sign faster, we offer a rush production service, which reduces the total turnaround time to 7-9 business days.

Shipping Costs & Methods:

We offer free standard shipping worldwide for all orders. For rush/expedited orders, an additional $100 fee is required. All deliveries are handled by trusted carriers such as UPS, USPS, FedEx or DHL.

Shipping Destinations:

We offer free shipping all over the world to commercial and residential addresses. However, our shipping services are not available to,

  • P.O. Boxes

  • FPO/APO/DPO addresses

Changes in Shipping Addresses:

Shipping address changes are permitted only before the order has been dispatched. Once the order has been shipped, we are unable to change the shipping address. In case of misdelivery or package being lost due to the incorrect address provided by the customer, Signz America will not be held liable, as the customers are responsible for providing the correct shipping address during the checkout.

Tracking & Delivery Confirmation:

Once the sign is crafted and dispatched, you’ll receive the tracking information which allows you to keep track of your order. If you haven’t received the tracking information after 4-6 working days of placing your order, please contact us and we will assist you.

Packaging & Damage Prevention:

We use industrial-grade and custom-fit packaging with impact resistant materials to minimize any risk of damage. All packages are securely boxed and sealed to ensure safe arrival.

Lost package, Damaged Product or Missing Items:

We advise customers to check and inspect the package right upon delivery and if you encounter any issues like a missing item or damaged product, please report it to us within 48 hours. 

  • In case the package gets lost, please file a claim with the courier, and we will support you with documentation.

  • If you receive a damaged product, please share the images of the sign, the box and the shipping label to us within 48 hours of delivery.

  • If there is any item missing from your package, notify us with your order number and packing slip for verification.

After 48 hours of delivery, the package will be considered safely delivered to the customer without any issues due to shipping insurance limitations and guidelines.

Customs, Import Duties or Taxes:

Some countries require import taxes on the packages, which are not included in the selling price for the product. These charges are the responsibility of the buyers. Failure to pay applicable custom duties or import fees may result in delivery delays, package refusal or return by the carrier. We are not liable for any such disruptions or additional costs incurred, but we are happy to provide any necessary documents to aid customs clearance.

Returns, Cancellations & Refunds:

  • Orders can be cancelled only before the production has started, as all our orders are custom made.

  • Order cancellation, after the production has started, will be subjected to a 30% restocking fee due to custom production.

  • Refunds or returns due to damaged products must be reported within 48 hours of delivery.

  • Refunds and returns will be applicable once the product has been inspected and approved.

Unexpected Delivery Delays:

While maintaining timely shipments, situations such as severe weather, customs inspections, global shipping disruptions or courier service issues, which are beyond our control, may result in unexpected delays. However, as soon as the situation allows us, we will assist you as much as we can.

Installation Policy:

Our business signs are designed for commercial installation and include the appropriate and relevant mounting hardware along with the installation guide. 

Please note that we do not offer on-site installation or hardwiring services. Customers are responsible for arranging their installation. We strongly recommend hiring a licensed professional for installing the sign to ensure proper and safe installation. 

We bear no responsibility for installation or uninstallation costs, nor are we liable for any damage or injury caused due to proper installation.


Warranty & Repairs:

All business signs are backed by 1-year limited manufacturer warranty, for material and workmanship defects. Any damage caused to the sign from improper installation or misuse of the sign will not be covered in this warranty.

Feedback & Dispute Resolution:

We value your opinions and feedback. If you’re requesting a refund or return, please let us know the reason – your feedback helps us improve our products and services for all our customers.

Contact Us:

For any queries, concerns or issues related to your shipment, please contact us at: [info@signzamerica.com]

We’re always here to help!